Customer Billing Specialist (F56173) Location: Stratford, London Rate: £23.18 (via Umbrella PAYE) increasing to £28.03 after 13 weeks under AWR’s – Agency Worker Regulations - Administration Ref: 321 Date Posted: Wednesday 02 Oct 2024 RLE International is working on behalf of their Essex based Automotive Client, who are currently looking for a Customer Billing Specialist to support and join their expanding team. Our client offers a wide range of unique opportunities available to suit some of the best people and brightest minds in the automotive industry. Position Description: Rate: £23.18 (via Umbrella PAYE) increasing to £28.03 after 13 weeks under AWR’s – Agency Worker Regulations Our client’s new global business is committed to commercial customer productivity. Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with our client’s ecosystem, helping customers' businesses thrive today and into the new era of electrification. Job Summary: Reporting to our client’s Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Telematics and Data Services customers. This role plays an important function within our client’s Enablement Organization to ensure a seamless invoicing & payment experience for the customer. Key responsibilities include: Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships. Lead end-to-end aging receivables process to ensure timely payment. Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues. Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system. Identify and escalate complex issues to management, as necessary. Ensure compliance with billing and accounting regulations and company policies. Support market communication via email in languages other than English and German, as needed. Analyse and report on accounts receivable and billing metrics. Issue dunning letters & suspension of service notifications. Showcase a strong balance between protecting revenue and doing what is right for the customer. Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings Basic Requirements Bachelor’s degree or equivalent work experience in billing, customer service, accounts receivable, or a related field Proven track record of resolving complex customer concerns and aged receivables. Proficiency in English & German - German language is essential for this role Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing. Experience working with cross-functional teams and in a global, multi-market environment. Excellent communication, listening and interpersonal skills. Adaptability and flexibility Accountability and execution oriented Curious/challenges the status quo. Creativity and critical thinking skills Self-confidence and the ability to work independently. Preferred Requirements Experience with CRM, billing, and accounts receivable software Proficiency in English & German, French desirable. Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment Education Required: Degree level Additional information: **INSIDE IR35** Location: Stratford, East London Hybrid working – likely to extend to 3 days on site If you have any of the above knowledge and experience, and are interested in hearing more about the opportunities, please apply now. *Please note: Due to the high level of applicants, only successful candidates will be contacted* Eligibility: Due to working on behalf of our client, unfortunately if you require sponsorship for a visa to work in the UK your application will be automatically declined **NO AGENCY CALLING**