Customer Billing Specialist (F56173) Location: Stratford, London

RLE International is working on behalf of their Essex based Automotive Client, who are currently looking for a Customer Billing Specialist to support and join their expanding team.

Our client offers a wide range of unique opportunities available to suit some of the best people and brightest minds in the automotive industry.

Position Description:

Rate: £23.18 (via Umbrella PAYE) increasing to £28.03 after 13 weeks under AWR’s – Agency Worker Regulations

Our client’s new global business is committed to commercial customer productivity. Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with our client’s ecosystem, helping customers' businesses thrive today and into the new era of electrification.

Job Summary:

Reporting to our client’s Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Telematics and Data Services customers.  This role plays an important function within our client’s Enablement Organization to ensure a seamless invoicing & payment experience for the customer.

Key responsibilities include:

• Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships.
• Lead end-to-end aging receivables process to ensure timely payment.
• Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
• Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system.
• Identify and escalate complex issues to management, as necessary.
• Ensure compliance with billing and accounting regulations and company policies.
• Support market communication via email in languages other than English and German, as needed.
• Analyse and report on accounts receivable and billing metrics.
• Issue dunning letters & suspension of service notifications.
• Showcase a strong balance between protecting revenue and doing what is right for the customer.
• Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings

Basic Requirements

• Bachelor’s degree or equivalent work experience in billing, customer service, accounts receivable, or a related field
• Proven track record of resolving complex customer concerns and aged receivables.
• Fluent in GERMAN preferably and/or (French, Spanish, Italian)
• Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.
• Experience working with cross-functional teams and in a global, multi-market environment.
• Excellent communication, listening and interpersonal skills.
• Adaptability and flexibility
• Accountability and execution oriented
• Curious/challenges the status quo.
• Creativity and critical thinking skills
• Self-confidence and the ability to work independently.

Preferred Requirements

• Experience with CRM, billing, and accounts receivable software
• Fluent in GERMAN preferably and/or (French, Spanish, Italian)
• Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment

Education Required:

• Degree level

Additional information:

**INSIDE IR35**

Location: Stratford, East London

Hybrid working – likely to extend to 3 days on site

If you have any of the above knowledge and experience, and are interested in hearing more about the opportunities, please apply now.

*Please note: Due to the high level of applicants, only successful candidates will be contacted*

Eligibility:  Due to working on behalf of our client, unfortunately if you require sponsorship for a visa to work in the UK your application will be automatically declined

**NO AGENCY CALLING**